Originally Posted by Brian Austin Whitney
if you have 100 positive comments and 1 negative comment, the negative one sticks more than the 100 positive ones. That is a fact.


An absolute fact. I deal with it in the restaurant business all the time. People can rave about you all they like, but that isn't nearly as powerful as one little diss. Blammo! It hurts business.

I bend over backwards to fix the smallest mistakes. It's life or death for me.

And TAXI is a sensitive issue in this case because so many people fear they are getting ripped off when they don't get their masterpieces forwarded. They get hammered on a daily basis, sometimes intentionally by competitors. What really impresses me is the many mindblowing ways Laskow has responded over the years to criticism (including this one). He once turned a harsh online critic around with an invitation to tour the place with him. The person who took him up on that offer eventually went to work for him, and also posts here. She's pretty darned cool herself.

http://www.soundclick.com/MarkKaufman