Steve:

Sorry to hear this, I thought well he has had enough time to get the feel of the tone and everything.
I hear good and bad thoughts on the Epis--and it all comes down to which one you get. Just like with most any product you buy these days.

Some of my thoughts from personal exper.

Staying in tune--If not start with nut lube.
I have found that alot of the nuts need replaced-the factory specs are all suppoesed to be the same but they are mostly not.
so if its not staying in tune --this would be the 2nd place,before thinking of the T.Heads.

I would speak to someone Higher Up On the ol food chain.

If you ordered it from M.F. they just built and opened and moved into a 250,000 sq ft building a couple min from my house, so that part would be true.
But Not O we are shipping it out now- Not Good.

I would ask the BIG BOSS--How Happy Do You Want Me?
Because I am going to cancel my order if I do not like your reply. Tell him or her its that simple.

Take Care:

Dude

http://members.soundclick.com/Dude+Absher