John and John, that is what I will most likely do. I just tried to reinstall the operating system witch unlike a factory reset, in theory would have saved what was on my hard drive. After it went through the hour long process, it flashed on the screen that it was unable to download the additional items needed for re installing operating system. I might be able to just erase the drive completely and do a full factory reset but that would mean saying good-bye to my files forever. Augh!